The way we communicate is constantly changing on a daily basis. New ways, new technologies and new devices make extra demands on organisations and employees. We offer you a standardised, user-friendly and efficient solution that combines all these channels. Swyx is an integrated communication solution, that is customised specifically to the needs of small and medium-sized companies. The software intelligently links all forms of business communication into a platform with a uniform user interface.

There are many ways to make contact today: traditional fixed-line or mobile phones, fax, instant messaging, video phones and email – and every medium also offers numerous application options. As well as the demand on you to supply the necessary hardware, all these channels demand your employees‘ attention and a high level of organisation.

With Swyx your business communication is conveniently linked to your business processes. The result is not only improved workflows within the company, but also completely new forms of interaction with business partners and customers – while simultaneously protecting your previous investments in process applications.

Swyx gives you entirely new options for implementing quick and simple server based integration with company-relevant applications from any contact. As such, call-related events can be defined, so you can take advantage of any Web-based service. This makes it possible, for example, to pass the number of an incoming call to a CRM or ERP application and display the results of current customer record details and history on your phone.

Swyx enables mobile phones to be easily integrated into business communication; this is also called Fixed Mobile Convergence (FMC). It means that employees can use all the significant convenience functions with their mobile phones, too. Customers need only be given one contact number, as calls can be intelligently routed to the right place in the organisation, depending on current availability.