PROBLEM

After firmware update for the SwyxIt! Headset H410 the hook feature is damaged (kb4326)

The information in this article applies to:

  • SwyxIt! 2011
  • SwyxIt! Collaboration Pack
  • SwyxIt! Headset H410 (DECT, monaural)
  • SwyxIt! v7.05

[ Symptoms | Cause | Resolution | Status | Further Informationen ]


Symptoms

Affected Versions: SwyxIt 7.05 und SwyxIt 2011, NOT SwyxIt 2011 R2 !

After updating to the latest firmware version Hook-feature is out of order.


Cause

Firmwareupdates which will be done inside the Jabra-PC-Suite might install a firmware version for the headset and base-station that causes the problem above.


Resolution

If possible, do not update. If the update has already happened please downgrade to a firmware version which is provided through the following aricle:


Status

Workaround available. (see above)

Further Informationen



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