INFO

No status signaling on mobile devices when MEM is used in combination with WebAccess (kb4363)

The information in this article applies to:

  • SwyxWebAccess 2011 R2
  • SwyxWare 2011 R2
  • SwyxIt! Mobile 2011 R2

[ Summary | Information ]


Summary

Problem: no status signaling on mobile devices when MEM is used in combination with WebAccess. Own status changes to “no status available”


Information

To ensure a smooth status signaling, please consider the following:

  • When running the WebAccess configuration wizard a valid username and password has to be entered into the dialog below.
  • This user has to be a SwyxWare user with system administration rights.
  • This user has to be visible in the global phonebook.
  • To get the status of other users in the phonebook of the phone app, a status signaling relationship between these users or an according group membership (with activated status signaling) has to be set up.

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