No status signaling on mobile devices when MEM is used in combination with WebAccess (kb4363)
The information in this article applies to:
- SwyxWebAccess 2011 R2
- SwyxWare 2011 R2
- SwyxIt! Mobile 2011 R2
Problem: no status signaling on mobile devices when MEM is used in combination with WebAccess. Own status changes to “no status available”
To ensure a smooth status signaling, please consider the following:
- When running the WebAccess configuration wizard a valid username and password has to be entered into the dialog below.
- This user has to be a SwyxWare user with system administration rights.
- This user has to be visible in the global phonebook.
- To get the status of other users in the phonebook of the phone app, a status signaling relationship between these users or an according group membership (with activated status signaling) has to be set up.